Your information, looked after.

Who I am

I'm Bronagh Wignall, a massage therapist and reflexologist working from 1 Summerhall, Edinburgh EH9 1PL. I'm responsible for the personal information you share with me. If you have any questions about this policy or your information, email me at bronaghwignall@gmail.com or call 07595 250114.

What I collect

• Contact details: your name, email address, phone number and, where needed, your address and date of birth.
• Health information: details about your health, medical history, medication, pregnancy or fertility treatment that you tell me in your consultation form or during treatment, plus my treatment notes.
• Booking and payment records: the appointments you've booked and what you've paid.
• Messages: anything you send me by email, phone, text, Facebook or the contact form on this website.

Why I need it

I use your information to book and manage your appointments, to make sure each treatment is safe and suitable for you, to keep the treatment records my professional bodies and insurers require, and to reply when you get in touch. I'll only send you news or offers if you've asked me to, and you can stop them at any time.

Under UK data protection law, I rely on providing the service you've asked for, my legal and professional obligations, and my legitimate interest in running my business. Health information is handled with extra care: I collect it only to provide safe treatment as a healthcare-related practitioner, and with your agreement.

Who can see it

I never sell your information or share it for marketing. Online bookings and client records are held securely in Cliniko, my booking and practice management system. I'll only share information with anyone else, such as your GP, if you've agreed to it, or if the law requires it or someone is at serious risk.

How long I keep it

I keep client and treatment records for as long as my professional insurance and membership bodies require, which is usually seven years after your last treatment. After that they're securely deleted. Emails and messages that aren't part of your treatment record are deleted when they're no longer needed.

Your rights

You can ask to see the information I hold about you, ask me to correct it, ask me to delete it (where I'm not required to keep it), or object to how I use it. Just email or call me, and I'll respond within one month.

If you're unhappy with how I've handled your information, please talk to me first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

This website

This website doesn't use tracking or advertising cookies. The fonts are loaded from Google Fonts, which means Google can see your device's IP address when the page loads. Booking links take you to Cliniko, and the Facebook link takes you to Facebook; both have their own privacy policies. When you use the contact form, your name, email address and message are sent to my email inbox so I can reply to you.